DENNIS GENTLEMAN LLC is committed to providing high-quality men’s suits. If you are not satisfied with your purchase, you may request a return or refund in accordance with this Return and Refund Policy. Please read the following terms carefully before purchasing to understand the eligibility criteria and processing procedures.

1. Return Period

Customers may request a return within 30 days of the delivery date. Return requests should be submitted via our customer service email, including the order number, reason for return, and relevant product details.

Return requests made after this period may not be accepted, except where otherwise required by applicable law.

2. Return Conditions

To ensure proper processing, returned items should ideally meet the following conditions:

The item has not been worn, washed, altered, or otherwise handled in a way that affects its resale.
The item remains in its original condition and includes original tags, accessories, and packaging (if applicable).
The item is free from damage or stains caused by customer misuse.
The customer has contacted us via email and received return instructions.

For items with quality issues, incorrect shipments, or damage incurred during transit, please contact us promptly and provide photos of the item along with order details. We will handle such requests based on the specific circumstances and applicable laws.

3. Items Ineligible for Return

Unless otherwise required by law or in cases involving issues that must be addressed by law, the following items may not be eligible for standard returns:

Items that have been worn, washed, or altered, or whose resale value is significantly compromised.
Items damaged or stained due to customer misuse.
Items for which the return period has expired and which do not qualify for exceptions.
Items damaged or missing accessories due to personal reasons.

This policy does not limit any statutory rights regarding returns, refunds, or other legal entitlements that consumers may have.

4. Return Request Process

To initiate a return, please follow these steps:
Include the order number, product name, reason for return, and relevant photos (if applicable) in your email.
Wait for customer service to confirm the request and provide the applicable return instructions and return address. Please return the item(s) following the instructions provided by customer service and keep the tracking information for your records.
Once the returned item(s) arrive, we will inspect them and notify you of the outcome via email.

Do not send items back without first confirming return arrangements, as this may result in the package being unidentifiable or cause processing delays.

5. Return Address

3300 E 42ND AVE #B, ANCHORAGE, AK 99508

6. Refund Processing Time

Once we receive and inspect the returned item(s), we typically process eligible refund requests within 5–10 business days.

Upon approval, the refund will be issued to your original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or payment service provider.

If you do not receive the refund within a reasonable timeframe, please contact your bank or payment service provider first; if you still have questions, please contact us via our customer service email.

7. Return Shipping Costs

If the return is due to product quality issues, incorrect items being shipped, or damage during transit, please contact us to confirm the resolution process. Upon verification, we will cover or reimburse reasonable return shipping costs in accordance with applicable laws and specific circumstances.

If the return is due to personal reasons—such as the style not meeting expectations, an incorrect purchase, or a change of mind—the customer may be responsible for return shipping costs, subject to confirmation by customer service and applicable laws.

Whether the original shipping fee is refunded will be determined based on the order details, our refund policy, and applicable laws.

8. Exchange Policy

If you wish to exchange an item for a different style or product, please contact us to check stock availability and the exchange process. Exchange requests must meet applicable return criteria.

If the desired item is out of stock, we will discuss viable alternatives with you. Any refunds or other resolutions will comply with applicable laws.

9. Order Cancellation

If you wish to cancel your order, please contact us via email as soon as possible. We may be able to assist with cancellations for orders that have not yet been processed or shipped. If an order has already been shipped, it generally cannot be cancelled directly; however, you may apply for a return in accordance with this policy after receiving the items. Refunds for payments already collected will be processed in compliance with applicable policies and laws.

Thank you for choosing DENNIS GENTLEMAN LLC. We value every customer’s shopping experience and are committed to providing fair, transparent, and reliable after-sales service.